Reference

Terms Conditions That Cover Your relite Account

These terms set out the rules between you and relite — what you can do with your account, how payments via bKash, Nagad, and Rocket are handled, and what applies when you access the platform.

Account eligibility appliesbKash, Nagad, Rocket payment rulesLocal law determines accessWallet transaction conditionsAccount closure rights reserved
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relite Terms Conditions That Cover Your relite Account
HOW WE APPLY RULES

How relite Manages These Terms in Practice

Knowing a rule exists is one thing. Understanding how it is actually applied to your account is what matters. These six points explain how relite handles the areas most often raised by account holders in Bangladesh — from wallet verification to data retention and the right to request changes.

Wallet Ownership Verification

When you add bKash, Nagad, or Rocket as a payment method, we check that the mobile number tied to the wallet matches the number on your account.

Account Security and Access

Your account login is yours alone. If we detect that credentials are being used from multiple devices in a pattern that suggests sharing, we may request re-verification via OTP to the number registered on the account.

Data Handling and Retention

We retain the account and transaction data we need to operate the platform and meet our obligations. Payment records — including bKash, Nagad, and Rocket transaction references — are kept for a standard retention period.

Cookie and Session Policy

We use session cookies to keep you logged in and preference cookies to remember your wallet choice and last game session.

Requesting Changes to Your Account

If you need to update your registered mobile number — the one linked to your bKash or Nagad wallet — you must submit a change request through the account security page, not through chat.

Terms Updates and Notification

When these terms are revised, we update the date shown at the top of this page. For material changes that affect payment rules or account rights, we send a notification to your registered email or mobile number.

TERMS QUERY CHANNELS

How to Reach Us About These Terms

If something in these terms is unclear — whether it is about a bKash payment hold, a Nagad transaction dispute, or a question about what your account permits — our support team is the right place to start. We handle terms-related queries through live chat, email, and our help desk. Response times vary, but terms and account queries are flagged for priority handling. If you believe a rule has been applied incorrectly to your account, raise it through the formal dispute path described in your account settings rather than through social channels.

Live Chat Start a chat session directly from your account dashboard. Terms-related issues — including payment holds on bKash or Nagad — are routed to an agent who can access your account record in real time.
Email Support Send a detailed message to our support address for written correspondence about these terms. Include your account reference and the specific clause or transaction in question so we can respond with the right context.
Account Help Desk For formal disputes — such as a Rocket payment that was debited but not credited, or a suspension you want reviewed — submit a ticket through the help desk in your account panel. This creates a tracked case record.

Questions About Your Account Terms Answered

These are the questions we hear most from account holders in Bangladesh about how the terms work, what your rights are, and what happens in specific payment or account situations.

Yes, these terms apply to anyone who opens or uses a relite account. However, whether you are permitted to access the platform at all depends on your local law and the eligible regions we serve. We recommend you check what your local rules say before opening an account.

No. Our terms require that the bKash, Nagad, or Rocket wallet used for any transaction belongs to the account holder personally. Using a wallet registered to someone else — even a family member — breaches the payment terms and can result in the transaction being declined or the account being reviewed.

First, allow a short window for the transfer to clear, as occasional delays do occur on the Nagad network. If the amount has not appeared after a reasonable period, raise a ticket through the account help desk with the Nagad transaction reference number. Our payment team will trace the transfer using that reference.

The revision date is shown at the top of the Terms & Conditions page. Check that date whenever you want to confirm you have the current version. For changes that affect payment rules or account rights materially, we send a notice to your registered contact details before the change takes effect.

Yes, in certain circumstances outlined in the terms — such as suspected fraud, a wallet ownership mismatch, or a breach of the account-sharing rule — we may suspend access immediately while an investigation is conducted. We will contact you on your registered mobile number or email to explain the next steps.

We retain account registration details, login records, and payment transaction references — including bKash, Nagad, and Rocket transaction IDs — for a standard retention period. You can request a summary of the data we hold about you by submitting a request through the account settings panel.

Raise a formal dispute through the help desk in your account panel rather than through live chat or social channels. Submitting through the help desk creates a tracked case with a reference number, which is the correct path for any terms-interpretation dispute or payment review request.

The core rule is the same for all three — the wallet must be registered to you. Rocket transfers go through a similar ownership verification step. If your Rocket mobile number differs from your account registration number, you will need to confirm ownership before the transaction is processed.

You can request account closure through the account settings page. We will process the closure and confirm it to your registered contact. Note that some transaction and identity data may need to be retained for a minimum period under our data retention policy, even after closure — the retention period is detailed in the privacy section of these terms.

Change your password immediately through the account security page and contact our support team via live chat or email. We can check the login history on your account and, if unauthorised access is confirmed, lock the compromised session and initiate a security review before restoring normal access.

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