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How relite Handles Your Privacy

We collect only what we need to run your account and process payments through bKash, Nagad or Rocket. This page explains exactly what data we hold, why we hold it, and how you can ask us to change or remove it.

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DATA HANDLING PRACTICES

How We Protect What You Share

Privacy is not a checkbox for us — it shapes how we build every part of the platform. From the moment you enter your phone number to fund via bKash, Nagad or Rocket, multiple layers work to keep that information locked down. Here is a breakdown of our key practices so you know exactly where you stand.

Encryption at Rest and in Transit

All personal data stored on our servers is encrypted. When information moves between your device and relite — during login, deposits via bKash or Nagad, or account updates — it travels over SSL-secured connections so no one can intercept it mid-transfer.

Cookie Management

We use session cookies to keep you logged in and analytics cookies to understand how you navigate the lobby. You can clear cookies from your browser settings at any time. We do not use tracking cookies that follow you across other websites.

Account Security Layers

Your account is protected by a password you set plus an OTP sent to your registered phone number when we detect a login from a new device. This means even if someone knows your password, they cannot access your wallet without your phone.

Data Retention Period

We keep your account data for as long as your account is active. If you request deletion, we remove personal identifiers within a reasonable period after confirming your identity. Transaction records may be retained longer where required by applicable law.

Third-Party Sharing Limits

We share data only with bKash, Nagad and Rocket to process payments, and with anti-fraud partners to flag suspicious activity. We do not sell data to advertisers or marketing platforms. Every partner we work with signs a data-processing agreement.

Your Right to Request Changes

You can ask us to correct inaccurate information, restrict how we use your data, or delete your account entirely. Submit these requests through live chat, email or your account settings page. We act on verified requests and confirm completion back to you.

What We Collect and Why

relite Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on relite, we ask for basic identity details: your name, phone number, email and date of birth. This lets us verify who you are and keep your wallet secure. When you deposit through bKash, Nagad or Rocket, we receive a transaction

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reference and amount from the payment provider — we do not store your mobile wallet PIN or full financial credentials on our servers. We also collect device and browser information automatically when you visit. This includes your IP address, screen size, operating system and session duration.
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We use this to detect unusual login attempts and to make sure the lobby loads correctly on your phone or desktop. Cookies track your session so you stay logged in while browsing. We do not sell your personal information to third parties. We share data only
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with payment processors (to clear your deposits and withdrawals) and with fraud-prevention services (to protect your account from unauthorised access). If local law in your region requires us to disclose information to a regulatory body, we comply only to the extent legally necessary. Availability of our
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services depends on your local law and eligible regions — we cannot operate where legislation does not permit it. You can request a full export of your stored data or ask us to delete your account entirely by contacting our support team.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have a question about what data we hold or want to make a change, our support channels are open and ready. You do not need to fill in a long form — just tell us what you need and we handle the rest. We aim to respond to all privacy-related queries within a reasonable timeframe, and we will confirm any action taken on your account via the email or phone number you registered with.

Common Questions About Your Data

We get asked about privacy more often than you might expect. Below are the questions that come up most, answered clearly so you do not have to dig through long legal paragraphs. If your question is not here, reach out through live chat or email.

We collect your name, phone number, email address and date of birth. This is the minimum we need to verify your identity, secure your account and process payments through bKash, Nagad or Rocket. We do not ask for unnecessary documents upfront.

No. When you deposit or withdraw, the transaction is confirmed by your mobile wallet provider directly. We receive a reference number and amount only. Your PIN never touches our servers — it stays between you and the wallet app on your phone.

Yes. Log into your account, go to settings, and look for the data export option. You can download a file that includes your profile details, transaction history and any stored preferences. If you need help, ask our support team via live chat.

Submit a deletion request through your account settings or by contacting support via email or live chat. We verify your identity first, then remove personal identifiers. Some transaction records may be retained where local law requires it.

We share data only with payment processors like bKash, Nagad and Rocket to complete transactions, and with fraud-detection partners to keep your account safe. We do not sell or rent your data to advertisers, marketing firms or unrelated third parties.

We use session cookies to keep you logged in and basic analytics cookies to understand page usage. You can block or clear cookies from your browser settings at any time. Blocking session cookies may require you to log in again each visit.

All data transmitted between your device and our platform is encrypted via SSL. When you initiate a deposit through bKash or Nagad, the connection is secured end-to-end. Your wallet credentials remain with your provider, not with us.

We only send promotional messages if you have opted in during registration or in your account settings. You can withdraw consent at any time by toggling the preference off or by contacting support. We will stop within a reasonable period.

After you confirm account closure, we remove personal identifiers within a reasonable period. Anonymised transaction records may be kept longer for legal compliance in applicable jurisdictions. Once removed, data cannot be recovered by us.

This policy covers how relite handles data globally, but specific rights and obligations may vary depending on your local law and eligible regions. Where local regulation grants additional rights — such as data portability — we honour those for verified account holders.

How relite Handles Your Privacy

How We Protect What You Share

Encryption at Rest and in Transit

Cookie Management

Account Security Layers

Data Retention Period

Third-Party Sharing Limits

Your Right to Request Changes

How to Reach Us About Your Data

Common Questions About Your Data

01 What personal data does relite collect when I open an account?

02 Does relite store my bKash, Nagad or Rocket PIN?

03 Can I download a copy of all my stored data?

04 How do I delete my account and all associated data?

05 Who does relite share my information with?

06 What cookies does the site use and can I block them?

07 How does relite protect my data during deposits?

08 Will my data be used for marketing without my consent?

09 How long does relite keep my data after I close my account?

10 Does this privacy policy apply to all regions?

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