Reference

Legal Framework at relite

We want you to know exactly where you stand when you use our platform. This page covers how we handle your data, what our obligations are, and how you can reach us with questions about your account or personal information.

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relite Legal Framework at relite
DATA AND ACCOUNT HANDLING

How We Protect What You Share

Every piece of information you give us during registration, deposit, or verification has a clear purpose and a defined retention period. We do not collect data beyond what is needed to run your account, process your bKash, Nagad, or Rocket transactions, and meet any regulatory requirements that apply in eligible regions. Below is how we handle the main areas of concern.

Data Collection Scope

We collect your name, contact details, payment identifiers, and device information at registration. Transaction records from bKash, Nagad, or Rocket are stored for reconciliation and dispute resolution.

Cookie Usage

Our site uses cookies to maintain your session, remember your preferences, and understand how pages perform. You can manage cookie settings from your browser.

Account Security Layers

Your account is protected by encrypted credentials and session management. If you log in from a new device, we may require additional verification through your registered mobile number.

Data Retention Policy

We retain account data for the duration of your active relationship with us plus a defined period afterward for regulatory and dispute-resolution purposes. Once that period ends, personal data is anonymised or deleted.

Your Right to Request Changes

You can ask us to correct inaccurate personal data, export a copy of your information, or request deletion of your account and associated records.

Who Handles Your Data

Your data is managed by the relite operations team and is stored on servers with encryption at rest. We share data with payment processors like bKash, Nagad, and Rocket only to the extent needed to complete or verify your transactions.

LEGAL CONTACT PATHS

Reach Us About Policy Matters

If something in our legal terms is unclear, or you want to exercise a right over your data, you have direct paths to our team. We keep policy-related queries separate from general support so that legal matters get the attention they require. Here is how to get in touch with us specifically about legal or data concerns.

Live Chat Open live chat from any page on relite. Select the legal or data query option and your message routes directly to the policy team rather than general support.
Email Support Send your legal query by email and include your account username if you have one. We handle data and policy emails with priority, and you can expect a detailed written response.
Account Settings Request Inside your account dashboard, there is a section for data and policy requests. Submit a formal request to access, correct, or delete your personal information directly from there. This logs the request with a timestamp for both sides.

Common Questions About Our Legal Terms

These are the questions visitors and account holders ask most often about legal matters, data rights, and how local law affects their access. If your question is not answered here, reach out through live chat or email.

Yes. Whether you can use our services depends on the laws of your jurisdiction. We do not operate in regions where local law prohibits our services. It is your responsibility to confirm eligibility before creating an account or making a deposit through bKash, Nagad, or Rocket.

We collect your name, mobile number, email, payment account identifiers for bKash, Nagad, or Rocket, and basic device information. Transaction records are stored for reconciliation. We do not ask for data that has no direct purpose in running your account or processing your payments.

You can submit a deletion request through your account settings or by emailing the policy team. We process these within a reasonable period. Some data may be retained temporarily where regulatory or dispute-resolution obligations require it, after which it is anonymised or removed.

Cookies maintain your login session, store your preferences, and help us understand page performance in aggregate. We do not sell cookie data and you can control them through your browser settings. Analytics remain aggregated so we cannot identify individual browsing behaviour from them.

We share data only with payment processors — bKash, Nagad, Rocket — to the extent needed to complete or verify your transactions. No personal data is sold or shared with outside companies for their own marketing. Our operations team handles data internally with encryption at rest.

After a defined inactivity period, dormant accounts enter a retention window during which data is kept for regulatory compliance. Once that window closes, personal data is anonymised or deleted. You can also request early deletion by contacting us directly.

Go to your account dashboard and update editable fields yourself, or submit a correction request to the policy team via email or live chat. We process corrections promptly. For changes to payment identifiers, we may ask you to verify your identity through your registered mobile number first.

Your account uses encrypted credentials and session tokens. When you log in from an unfamiliar device, we may send a one-time code to your registered mobile number. This second layer means that even if someone obtains your password, they cannot access your wallet or transaction history without your phone.

If regulations in your area change, we may restrict or suspend services for your jurisdiction. Material updates to our legal terms are posted on this page. We recommend checking this section periodically so you stay informed about anything that affects your account or your ability to deposit and withdraw.

Use the live chat widget and select the legal or data query option, or send an email clearly marked as a legal matter. You can also submit a formal request through the data and policy section inside your account dashboard. These channels route directly to the policy team rather than general support.

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