We get asked the same things every day — how deposits work, what happens during withdrawal verification, how to reach support. This page covers the questions Bangladesh account holders ask most, with straight answers and no fluff.
This comparison helps you decide whether your question is already answered here or whether you need a live agent.
Check the FAQ first — we explain the common causes (wrong reference number, wallet app timeout, pending confirmation). If your bKash transaction ID shows complete and it has been longer than expected, escalate to live chat with the transaction screenshot ready.
The FAQ explains what verification involves and why it triggers. If your specific withdrawal has been held longer than the timeframe described in the answer below, contact support with your account ID so they can check the review queue directly.
Our FAQ covers the usual reasons — network delay, wrong number registered, SMS inbox full. Try the steps listed. If the OTP still does not arrive after following them, live chat can trigger a manual code or help you update your registered number.
The FAQ walks through the self-service reset flow step by step. You should only need support if the reset link does not arrive at your registered email, or if you no longer have access to the phone number tied to your account.
This page covers browser cache clearing, app version checks, and device compatibility notes. If a specific game still fails after those steps, live chat can check whether the title is under maintenance or region-restricted for your account.
The FAQ explains why accounts get temporarily locked (too many failed login attempts, verification flags). For unlocking, you will always need to contact live support with your registered details — self-service unlock is not available for security reasons.
General questions about how offers work are answered in the FAQ. For specific eligibility, expiry or crediting issues tied to a particular campaign, live chat agents can look up your account and confirm status faster than email.
These are the visible characteristics that shape how you experience our platform day to day — the things that feel different from the moment you open an account.
Most questions we receive fall into a few categories: funding your account through bKash, Nagad or Rocket; understanding how withdrawal verification works; and sorting out login or device access issues. We have written this FAQ page to give you direct, practical answers without sending you on a loop through generic help articles. Each answer below reflects how things actually work on our
platform — the real steps, the real channels, the real timescales. If your bKash send-money transfer has not reflected yet, or you want to know whether you can use the same Nagad number for deposits and withdrawals, or you are wondering how our live chat connects you to a real person rather than a bot queue, the answers sit below. We update
these entries when processes change, so what you read here matches what you will experience when you tap through your account. For anything not covered, our support team is reachable around the clock through live chat or the email channel listed in the support section further down this page.
Below are the questions our support team receives most often about accounts, deposits, withdrawals and platform access on relite.